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1. My utility bill seems high. What can I do?

Electric and water bills are based upon meter readings that measure the amount of electricity and water consumed in the billing period. Meters are read on as close to a 30 day schedule as the calendar (weekends and holidays) and the weather permits. When the bill appears too high, first check that there are not a few extra days in the cycle or if there was a change from normal routines during the billing cycle. If you still feel the bill is too high, please contact the Department of Finance at (540)635-7799. We will then recheck the meter reading, and if necessary, test the meter for proper functioning. If the meter was misread or malfunctioning, the bill will be adjusted accordingly.

We also recommend visiting our Energy Solutions page to learn helpful seasonal tips and tricks to save energy and money, as well as take advantage of the U.S. Department of Energy and the Environmental Protection Agencies free online energy auditing services.

2. What is Electric Load Management?

Electric Load Management, or Peak Shaving, is a tool we use to help level out peak times of energy usage to reduce costs impacted by supply and demand as well as ensure reliability in service. It does not affect the service in your home. 

Reducing Energy Costs - One of the greatest benefits of Electric Load Management is cost savings. Supply and demand is a major aspect of energy costs. Like anything else, the cost of electricity rises in price when the demand is high. (during times of extreme cold or extreme heat)

Ensuring Reliability - Our mission is to keep service interruptions to a minimum. Electric Load Management allows us to monitor power consumption to ensure our system is operating at it's best.  

How can you help? - Using less electricity during Electric Load Management can help tremendously. Turning off and unplugging lights and electronics, sealing up air leaks, and shifting non-emergent household chores to times outside of the designated Load Management timeframe can go a long way.

  

3. Will the Town allow me to install Solar Panels on my home?

Yes. However, the town does not currently allow Net Metering.

If you are considering Rooftop Solar, we recommend you view this Consumer Guide to make sure it is right for you. 

4. How do I schedule a Service Repair or Upgrade?

Call the Energy Services Department at (540) 635-3027 to schedule a disconnect for an Electrical Repair of Service Upgrade. Homeowners are required to fill out our Service Change Form and either deliver it to the Energy Services Department at 1101 Manassas Avenue or email it to mlynn@frontroyalva.com. 

Note - The Town of Front Royal does not provide Meter Bases. Meter Bases procured by homeowners and contractors are required to be UL Listed.