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1. My utility bill seems high. What can I do?

Electric and water bills are based upon meter readings that measure the amount of electricity and water consumed in the billing period. Meters are read on as close to a 30 day schedule as the calendar (weekends and holidays) and the weather permits. When the bill appears too high, first check that there are not a few extra days in the cycle or if there was a change from normal routines during the billing cycle. If you still feel the bill is too high, please contact the Department of Finance at (540)635-7799. We will then recheck the meter reading, and if necessary, test the meter for proper functioning. If the meter was misread or malfunctioning, the bill will be adjusted accordingly.

We also recommend visiting our Energy Solutions page to learn helpful seasonal tips and tricks to save energy and money, as well as take advantage of the U.S. Department of Energy and the Environmental Protection Agencies free online energy auditing services.

2. What is Electric Load Management?

Electric Load Management, or Peak Shaving, is a tool we use to help level out peak times of energy usage to reduce costs impacted by supply and demand as well as ensure reliability in service. It does not affect the service in your home. 

Reducing Energy Costs - One of the greatest benefits of Electric Load Management is cost savings. Supply and demand is a major aspect of energy costs. Like anything else, the cost of electricity rises in price when the demand is high. (during times of extreme cold or extreme heat)

Ensuring Reliability - Our mission is to keep service interruptions to a minimum. Electric Load Management allows us to monitor power consumption to ensure our system is operating at it's best.  

How can you help? - Using less electricity during Electric Load Management can help tremendously. Turning off and unplugging lights and electronics, sealing up air leaks, and shifting non-emergent household chores to times outside of the designated Load Management timeframe can go a long way.

  

3. Will the Town allow me to install Solar Panels on my home?

Yes. However, the town does not currently allow Net Metering.

If you are considering Rooftop Solar, we recommend you view this Consumer Guide to make sure it is right for you. 

4. How do I schedule a Service Repair or Upgrade?

Call the Energy Services Department at (540) 635-3027 to schedule a disconnect for an Electrical Repair of Service Upgrade. Homeowners are required to fill out our Service Change Form and either deliver it to the Energy Services Department at 1101 Manassas Avenue or email it to mlynn@frontroyalva.com. 

Note - The Town of Front Royal does not provide Meter Bases. Meter Bases procured by homeowners and contractors are required to be UL Listed. 

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1. Winter Savings Tips

During colder months:

• We recommend 68 degrees or lower. If you have a heat pump, adjust your thermostat in I-degree increments to avoid activing the costly auxiliary heat. 
• Seal air leaks: Drafts can increase your heating bill by 20 percent. 
• Use less hot water: Adjust the temperature setting on your water heater to 120 degrees. 
• Limit use of space heaters :Instead, consider small electric blankets. 
• Spare fridge or freezer? If not kept full, it should be emptied and unplugged until needed.

Here are some other suggestions for saving energy this winter:

• Use a programmable thermostat. 
• Have your heating system serviced annually. 
• Check your filters monthly and change when dirty. 
• Don't block heat supply or return air vents with furniture or other objects. 
• Keep outside heating unit free of debris. 
• Ensure ductwork is well insulated.  
• Remove window air-conditioning units during winter. 
• Make sure your fireplace damper seals tightly and remains closed except when a fire is burning. 
• Open drapes and curtains to let the sun in during the day. 
• Ensure windows and doors seal tightly when closed.
•  Is your home's insulation up to current standard? Is some missing or compressed? There should be about 13" or R-38 in attics, R-15 for walls and 6" or R-19 in crawl space floors. 
• Do not run ceiling fans in the winter.

2. Summer Savings Tips

During the summer:

• Keep your thermostat at 78 degrees or the highest comfortable setting. 
• Avoid placing lamps or TVs near your air-conditioning thermostat. 
• Have your cooling system serviced annually.
• Check your filters monthly and replace when dirty. 
• Don't block your supply or return air vents with furniture or other objects. 
• At night, lower the thermostat to cool off the house. 
• Check your cooling system's ductwork. Ensure that it is well insulated.
• Close drapes and curtains to keep the sun out during the day.
• Check all windows and doors to be sure they seal tightly when closed.
• Is your home's insulation up to current standard? Is some missing or compressed. There should be about 13" of insulation, or an equivalent of R-38, in attics, R-13 for walls and 6" or R-19 in crawl space floors. Add additional insulation if yours is below standard.
• Run ceiling fans only in occupied rooms.

3. Air Leaks & Insulation

One of the quickest energy and money-saving tasks you can do is caulk, seal and weather-strip all seams, cracks, and openings to the outside. Up to 25% of air is lost through small cracks and holes! To identify air leaks, check around your walls, ceilings, windows, doors, lighting and plumbing fixtures, switches and electrical outlets. Look for gaps, improperly applied caulk and weather-stripping, and doors and windows that don’t close tightly. 

After you identify all air leaks, do the following:

• Weather-strip doors and windows.
• Caulk and seal air leaks where plumbing, ducting, or electrical wiring comes through walls, floors, ceilings, and soffits over cabinets.
• Install foam gaskets behind outlet and switch plates on walls.
• Use foam sealant on larger gaps around window trims, baseboards, and other places where air may leak out.
• Wood-burning fireplaces and wood-burning stoves usually have a damper installed. The damper is designed to be shut when the fireplace is not in use and can be easily opened when it is. It's common to forget to close the damper after a fire goes out. This essentially leaves a big hole through which heated or cooled air can escape the house. Be sure to close the damper when not in use to help maintain the temperature in your home.

4. Fans

Run ceiling fans only when someone is occupying the room. Ceiling fans cool people not rooms. Using a ceiling fan allows you to turn up the thermostat about 4°F without any loss in comfort.

• In the winter set the fan to run in the clockwise direction to help push warm air down.
• In the summer months set the ceiling fan to run counterclockwise to circulate cool air.
• Turn off kitchen, bath and other exhaust fans within 20 minutes after you are done cooking or bathing. When replacing exhaust fans, consider installing high-efficiency, low-noise models.

5. Filters

Check air filters at least once a month and change as needed.

We recommend using filters with MERV ratings of six to eight. Unless the system was designed for higher MERV ratings, it is recommended that an HVAC professional who is NATE-certified should be used to verify that the air flow does not restrict the performance of the system.

Heating and cooling professionals recommend turning your system off before changing the air filter. Make sure that the arrow on the filter - which indicates the direction of the airflow - is pointing toward the blower motor. Once you’ve made the change, turn your system back on.

6. Lighting

The average U.S. household has about 70 light bulbs. One LED (light-emitting diode) light bulb uses up to 850% less energy than old incandescent bulbs and and has the potential to last tens of thousands of hours, so you’ll be buying and changing bulbs less frequently. 

The Lighting Facts label helps you buy the light bulbs that are right for you.

The brightness of the bulb is listed first on the label. While you may be used to thinking about brightness in terms of watts, it makes more sense to think in terms of lumens, or the amount of brightness a bulb provides—the higher the number, the brighter the bulb.

Then look at the light appearance or color of the bulb. The scale on the label will tell you whether the bulb is warm or cool.

The numbers shown are on a Kelvin (K) temperature scale.

• For soft, white, warmer light, look for bulbs marked 2700–3000 K.
• For a whiter light, look for bulbs marked 3500–4100 K.
• For bluer white light or daylight, look for bulbs marked 5000–6500 K.

Learn more HERE

7. Thermostats

Smart and Programmable Thermostats:

Being smart about how you control your temperature settings will help you save money and stay comfortable. Set your thermostat up or down a few degrees (suggested 68 degrees in the winter and 78 degrees in the summer) when you are away from home.

A programmable thermostat will automatically turn on the heating or air conditioning at times you schedule. Programmable thermostats can store multiple daily settings that you can manually override without affecting the rest of the daily or weekly program. Using a programmable thermostat allows flexibility and adds convenience, as temperatures will automatically return to normal before you wake or return home.

A smart thermostat is a Wi-Fi enabled device that automatically adjusts heating and cooling temperature settings for optimal performance. With a smart thermostat, it’s easy to schedule your HVAC to run less while you’re out for the day, so you’ll use less energy. Some common smart thermostat features:

• Learns the temperature you like and establishing a schedule that automatically adjusts to energy-saving temperatures when you are asleep or away.
• Senses when nobody is at home and adjusts the temperature accordingly. 
• Allows you to control thermostat remotely through your smartphone or tablet.

8. Unplug

To keep your electric meter from spinning, unplug devices that use power even when powered down such as CD or DVD players, cell phone chargers, camera and battery chargers, small appliances, video game consoles computers and TVs.

Consider plugging electronics into a smart strip so you can turn "unplug" many of them at the same time.

9. Water Heating

There are four primary ways to cut your water heating bills: use less hot water; turn down the thermostat on your water heater; insulate your water heater and pipes; or buy a new, more efficient model.

You can take steps to use less hot water and improve the efficiency of your existing water heating system.

• If your hot water tank is warm to the touch, consider insulating it.
• Consider insulating your hot water pipes. Doing so can reduce heat loss, allow you lower the temperature setting.
• Lower the thermostat on your water heater to 120 degrees.
• If you find yourself waiting for the water in your shower to get hot, consider installing a new shower head that has a temperature-sensitive switch that turns off the water when hot. When you step into the shower, you flick a switch on the shower head that restarts the hot water flow.
• Take short showers instead of baths.
• Repair leaky faucets promptly. A leaky faucet wastes gallons of water in a short period of time.
• Wash only full loads of dishes.
• Wash only full loads of clothes in cold water.
• Run your garbage disposal with cold water.

10. Windows

Windows can be one of your home’s most attractive features. Windows provide views, daylight, ventilation and heat from the sun in the winter. Unfortunately, heat moving in and out of your home through windows can increase your heating and air conditioning bills. Energy-efficient windows and measures to reduce heat gain and loss can help save energy and reduce energy bills.

Look for the ENERGY STAR label when buying new windows. Also review ratings from the National Fenestration Rating Council (NFRC). NFRC ratings are included on all ENERGY STAR certified windows and provide a reliable way to determine a window’s energy properties and compare products.

• Close your curtains and shades at night to protect against cold drafts; open them during the day to let in warming sunlight.
• Apply low-e film on the inside of your windows to keep heat from radiating out. Films are rated by the NFRC and will be rated by the Attachments Energy Rating Council (AERC).
• Repair and weatherize your current storm windows, if necessary.
• Install white window shades, drapes, or blinds to reflect heat away from the house. It is always best to install exterior shades whenever possible.
• Close curtains on south- and west-facing windows during the day.
• Install awnings on south- and west-facing windows to create shade.
• Apply sun-control or other reflective films on south-facing windows to reduce solar heat gain.

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1. My utility bill seems high. What can I do?

Electric and water bills are based upon meter readings that measure the amount of electricity and water consumed in the billing period. Meters are read on as close to a 30 day schedule as the calendar (weekends and holidays) and the weather permits. When the bill appears too high, first check that there are not a few extra days in the cycle or if there was a change from normal routines during the billing cycle. If you still feel the bill is too high, please contact the Department of Finance. We will then recheck the meter reading, and if necessary, test the meter for proper functioning. If the meter was misread or malfunctioning, the bill will be adjusted accordingly.

2. I had a water leak and now my bill is much higher than normal. What can I do?

In the event of a leak, the Town's policy does provide for an adjustment to the bill, but only after the leak is repaired and water consumption returns to a normal level for one billing cycle. After repairing the leak, contact the Department of Finance with evidence of the repair. The policy provides that the sewer portion of the bill will be adjusted based upon the average water usage for the account.

3. Who can access the electric or water meter?

If you have a water or electrical emergency, after hours, weekends or holidays, please notify the Police Department immediately by calling (540)635-2111. They will contact Town staff who are on-call. Only Virginia licensed and bonded plumbers or contractors who have permission from the Town, as well as authorized Town employees, are permitted access to Town meters. All others shall be assessed a tampering fee of $1,000. It is very dangerous to attempt to access electrical equipment. If you have been turned off for non-payment contact the Department of Finance.

4. Can garbage charges be removed from my utility bill?

The owner or occupant of each residential unit, office, retail and wholesale business, church, public building, and any other building or unit, provided such structure is connected to the Town's water and sewer system, whether using or not, shall pay a charge to the Town for its collection of solid waste.

In the event that the owner or occupant of any retail or wholesale business, residential unit, office, church, public building or establishment shall exhibit to the Town Treasurer a signed written contract with a private garbage collection business, providing for the collection of garbage, ashes and trash, then said owner or occupant shall be relieved of the payment of any of the aforementioned monthly fees for the term of said contract.

5. Does the Town offer a budget payment plan for utility bills?

Yes, the budget payment plan is available to those residents who have retained a utility account with the Town of Front Royal for at least 11 months and no more than 4 late payments in the previous 12 months. The budget payment plan allows utility account holders to pay the same amount for 11 months of the year with the 12th month covering the difference in the budgeted amount versus the actual amount. Registration for the program is in May of each year. Please contact the Department of Finance at (540) 635-7799 for further details.

6. Why are there multiple meters on my utility bill?

Most residential customers have an electric meter and a water meter.

Commercial customers may have an electric meter, an electric demand readout, and possibly two water meters depending on the size of the water line & usage requirements.

7. Can I choose the monthly due date for my utility bill?

The due date will remain pretty consistent each month, although will change a few days from month to month due to holidays & weekends. The due date is based upon when the meters are read. The Town is broken up into various sections for billing purposes and each section is required to be read at a certain time each month. Therefore, the due date is not able to be changed.

8. I'm having trouble registering to pay my utility bill online, what can I do?

Please first verify that you are entering the information exactly as seen on your utility bill. Name will need to be entered exactly as shown; last name comma space first name. The address will need to be entered exactly as well, please be sure to abbreviate as seen on the bill.

If you continue to encounter errors please feel free to contact the Department of Finance for further assistance.

9. How do I make a suggestion or express a concern?

The Finance Department welcomes the opportunity to improve the Town's services and relations with our citizens. The Finance Department is open to the public or can be contacted at 540-635-7799.

10. If I live within Town Municipal Limits do I pay both Town of Front Royal & Warren County Taxes?

Yes, properties located within Town of Front Royal municipal limits are required to pay personal property & real estate taxes to both the Town of Front Royal Department of Finance and the Warren County Treasurer's Office. Separate tax bills will be sent from each office.

11. Do I need a Town of Front Royal decal for my vehicle?

Every owner of a motor vehicle, trailer, or semitrailer shall pay an annual license fee for the privilege of keeping and operating such vehicle in the Town except as provided under Town of Front Royal Municipal Code 160-2.

Please bring your vehicle registration showing your Town of Front Royal address to the Department of Finance to obtain a decal. There will be a fee up to $25.00 for obtaining the decal and all delinquent taxes must be paid before the decal can be issued.

Vehicle decals may be transferred for $1.00 if the old decal is brought in, even if the decal is partially mutilated during removal. All delinquent taxes will need to be paid before a decal can be transferred.

12. Who do I notify if I sell/trade a vehicle?

The Warren County Commissioner of the Revenue handles property assessments for Warren County & the Town of Front Royal. Please contact the Warren County Commissioner of the Revenue's Office at (540) 635-2651 for assistance.

13. I'm interested in how my tax dollars are spent. How do I find out?

The Town produces both an Annual Budget document and its Comprehensive Annual Financial Report. Both documents have qualified for national recognition by the Government Finance Officers Association and are available for review at the Town Finance Department or at Budgets

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1. What is the screening process for applications?

All online applications are reviewed by those involved in the selection process. Applicants selected for a personal interview (there may be more than one interview) are contacted to arrange for a convenient time. After interviews are completed, the top applicants are forwarded to the Human Resources Department which prepares an “Offer of Employment” letter for the Town Manager’s approval. The Town Manager is the only person authorized to make a job offer. The “Offer of Employment” letter will include specifics of the position, compensation and other terms and conditions as considered necessary by the Town. After the Town Manager approves the “Offer of Employment,” the Human Resources Department contacts the applicant for continuation of the hiring process.

2. Do I need an application for each job for which I am applying?

Yes, you will need to visit each specified job listed on "Job Openings". These are listed on the Town's online job application site. A summary of the job description and skill requirements can be found by selecting the job that you are interested in pursuing.

The first time you visit the site and apply for a position you will be required to create an account and select a Username and Password. After your account has been established, you can complete an application by selecting the "Apply for this Position" link found at the bottom of the job description.

The Town of Front Royal only accepts applications online to that we can process your application in a timely fashion. An employment application Kiosk is available on the second floor of the Town Hall located at:
102 East Main Street
Front Royal, VA 22630

Find out more about jobs online in our Job Module.

3. When am I eligible for group health benefits if I am employed?

New employees are eligible to enroll in the group health insurance program after 1 full calendar month of employment. Employee contributions for group health insurance are withheld one month in advance of the month of coverage. Hence, the 1 full calendar month after employment.

4. Is the Town a member of the Virginia Retirement System (VRS)?

Yes. All full-time employees are required to participate in the VRS. The employee contributes five percent towards retirement and the employer makes the remainder of the contribution including the cost of basic group life insurance benefits. Front Royal participates in the Law Enforcement Officers Supplemental (LEOS) program offered by the VRS.

5. Are there age restrictions on jobs with the Town of Front Royal?

Front Royal complies with the Fair Labor Standards Act which prohibits the employment of minors less than 14 years of age and limits the work hours of minors between the ages of 14 and 18. Except for Police Officers, who cannot exceed 65 years of age at employment, there are no other age restrictions.

6. Where/how can I apply for employment with the Town?

The Town of Front Royal has an online job application website. An employment application kiosk is available on the second floor of the Town Hall located at
102 East Main Street
Front Royal, VA 22630

Please telephone 540-635-3929 with any questions.

For an online application please visit our Job Module.

7. How do I apply for unemployment compensation?

Unemployment compensation is not a Town of Front Royal service. For unemployment compensation benefits or to search for employment, contact the VEC in Winchester, VA at 540-722-3415. There is no VEC office located in Front Royal. The Winchester VEC office is located off of Front Royal Pike, or US Rt. 522 S at
100 Premier Place
Winchester, VA 22602

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1. What is the difference between inflow and infiltration?

Both words are used to describe "clean" rainwater entering the sanitary sewer system but they refer to different ways that the water gets into the system.  Inflow means water that enters through improper connections (i.e. gutter downspouts tied into sewer lines), or surface openings (i.e. broken cleanout covers, manhole lids).  Infiltration refers to ground water that gets into the system through cracked or broken pipes below the ground.

2. Why is it bad for rainwater to get in the sanitary sewers?

Everything in the sanitary sewer system goes to the Town's wastewater treatment plant.  The size of the treatment plant, as well as all the pipes in the sewer system, are sized based on the number and type of customers connected to that system.  The Town recently completed a $40 million dollar upgrade of their wastewater treatment plant to increase its capacity to 5.3 million gallons per day.  However, even with this expansion, the plant can receive more wastewater than it can handle during heavy rains.  People don't use their sinks and toilets more when it rains, so all that increased flow in the sewer system is coming from inflow and infiltration.  If the sewer pipes or the treatment plant receive more flow than they can handle, then untreated sewage backs up into houses and overflows into streets and streams.  

3. Can my sump pump be connected to the sanitary sewer?

No.  Sump pumps are designed to collect ground water from around basements and foundations and that water is considered "clean" and does not need to be treated like sewage.  Sump pump lines should drain to your yard - away from your foundation - or to the street.

4. Is it okay for my roof downspouts to connect to the sanitary sewer?

No.  Roof downspouts, like sump pump lines should drain to the yard - away from the foundation - or to the street.  During a 1" rainfall event, an average sized roof can produce five times as much runoff water as a family of four would use in a day.

5. What can I do as a homeowner to help reduce I & I?

Check your gutter downspouts and/or sump pump to make sure they are not connected to the sewer pipe that runs from your house to the street.  If your downspouts go into the ground and you don't see water flowing into the yard or through the curb when it rains, there's a chance they are connected to the sanitary sewer.  You should always know where your sump pump drain is so you can keep the end of the pipe clear and avoid backups that may damage the pump.  Also, if you know where the cleanout is on your sewer service line, make sure it has a tight fitting lid on it to keep rainwater out.

6. What is the Town doing to reduce I & I?

The Town regularly performs the following inspection and reduction measures:

• Camera inspection of sewer lines and laterals - Running a camera through the lines, especially during wet weather, can help find areas with damaged pipes which let groundwater flow into the system.  Cameras can also spot laterals that have excessive flows in them, indicating a damaged pipe or an improper connection.
• Manhole rehabilitation - Older manholes can become cracked an leaky, especially at joints or around pipe connections.  Depending on the severity of the damage, a manhole may be able to be coated from the inside to restore it to a waterproof condition.
• Smoke testing - Smoke testing involves filling a section of the sewer piping with smoke and watching for areas where the smoke appears above ground.  This colorless, non-staining smoke will make its way through larger cracks in the pipes and up through the ground to help pinpoint areas that need to be replaced.  Also, smoke coming up through a gutter downspout would indicate an improper connection to the sanitary sewer.
• Manhole cover replacement - Older manhole lids have large holes that go all the way through the lid to allow picks to pry the lid up.  If these lids are in a low spot in the street, the water collecting on top of them will drain through the lid and into the sewer system.  The Town is in the process of replacing these lids with watertight lids.  Watertight lids have pick holes that don't go all the way through the lid and also have a flexible gasket around the edge.

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1. Where is Planning & Zoning located?

Town Hall
102 E. Main Street
Front Royal, VA 22630

2. What are the hours of operation for Planning & Zoning?

8:30 a.m. through 4:30 p.m.
Monday through Friday

3. When are Planning Commission meetings?

Planning Commission meetings are held the 3rd Wednesday of the month at 7:00 p.m.

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1. How do I get a copy of an accident report?

Details on this process are available on the Accident Report Procedure page.

2. How can my group arrange a tour of the police department?

Contact the Community Relations Office between 8:00 a.m. and 4:00 p.m., Monday through Friday, by phone at 540-631-2763, or email at rseal@frontroyalva.com.

3. Where do I go to pay a parking ticket?

Go to the Town Administration Building located at 102 East Main Street between 8:00 a.m. and 4:30 p.m., Monday through Friday.

4. How do I get fingerprinted?

Fingerprints are taken at the Warren County Court Holding facility located at 8 East Jackson Street, Front Royal, Virginia 22630. Scheduled days and times for fingerprinting are:

• Wednesday 12:30 p.m. - 3:30 p.m.
• Thursday 9:00 a.m. - 12:00 p.m.

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1. Whom do I call if I have an emergency related to water, wastewater, sewer backup or water flowing during periods of no rain?

Should you experience a problem with the water delivery, wastewater collection, sewer backup, or the flowing of water during periods of no rain, please contact Public Works, Monday - Friday, 7 a.m. - 3:30 p.m. at 540-635-7819 or the Police Department after hours at 540-635-2111.

2. How do I request utility service?

If you need to establish utility service at your residence and/or business, please contact the Finance Department, Monday - Friday, 8 a.m. - 5 p.m. at 540-635-7799. The Finance Office is located in the Front Royal Administration Building, 102 East Main Street.

3. How do I address concerns pertaining to my excessive water bill?

If your water usage on your utility bill seems too high, please contact the Finance Department. The Finance Department is open Monday - Friday, 8 a.m. - 5 p.m. at 540-635-7799. The Finance Office is located in the Front Royal Administration Building, 102 East Main Street.

4. What is the procedure if I want to fill my swimming pool?

If you are planning to fill your pool using Town water, please contact the Finance Department prior to filling the pool, Monday - Friday, 8 a.m. - 5 p.m. at 540-635-7799. The Finance Office is located in the Front Royal Administration Building, 102 East Main Street.

5. Does the Town have a recreational vehicle dump station?

The Town's Wastewater Treatment Plant can receive recreational vehicle wastewater DAILY, 8 a.m. - 6 p.m. The Dump Station is located on Manassas Avenue. Dump tickets must be pre-purchased at the Finance Department, Monday - Friday, 8 a.m. - 5 p.m. at 540-635-7799. The Finance Office is located in the Front Royal Administration Building, 102 East Main Street.

6. Does the Town accept residential septage?

The Town's Wastewater Treatment Plan can accept residential septage from permitted septage haulers. Permits are issued through the Warren County Administrator's Office located in the Warren County Government Center at 220 North Commerce Avenue and can be reached at 540-636-4600.

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1. How do I file a claim for damages against the Town?

If you believe the Town has caused personal injury or property damage, please contact the Risk Management Department, Laura McIntosh, Risk Manager, at (540) 631-2736.  You may fax the details of your claim to (540) 631-9006, or send an email to lmcintosh@frontroyalva.com. Please provide your name, address and daytime telephone number. In order to file your claim accurately the Town will need the date, time and place of the alleged loss, and a brief description of the circumstances. If there are witnesses, please provide the names and telephone numbers, and also all copies of documents which support your claim for damages (estimates of damage, medical bills, police incident report, pictures, etc.) If you prefer to make your claim in person, you may visit Town Hall at 102 East Main Street. The Risk Management Department is located on the second floor. Please have all documentation with you so that we may file your claim in a timely manner.

2. What happens when I file a claim?

The claim and supporting documentation will be reviewed by the Town's Risk Manager and the Town's insurance carrier. You will be contacted by a claims adjuster. The Town's policy, supported by state law, is to approve only those claims in which the Town is negligent in some way.

3. My car was damaged when it hit a big pothole. Can I file a claim for that?

The Town generally is not responsible for damage caused by "acts of nature" (i.e., storms, weather damage, cracks in sidewalks, potholes in roadways, flood damage) unless the Town has been given notice that a hazard exists and does not repair the damage in a reasonable period of time. We recommend filing a claim under your auto insurance policy. If you have a question regarding Risk Management, please contact Laura McIntosh, Risk Manager, (540) 631-2736.

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1. Does the Town Attorney represent the public?

No. The Town Attorney does not represent the public. He works for the Town and represents only the Town.

2. What are the office hours of the Town Attorney?

Town Attorney's office hours are Monday - Friday 8:30am -5:00pm.

3. Can I contact the Town Attorney by email?

Yes. The Town Attorney's email address is dnapier@frontroyalva.com.

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1. How do you reserve banner spaces?

A form must be completed to reserve space on N Royal Avenue or John Marshall Highway. The form is found in the Town Manager's Office.

2. How Do I Reserve the Gazebo Area?

A Special Event Permit Application is required to reserve Town property. Applications are available in the Town Manager's Office and is approved in the Town Manager Office.

3. How do I have a Handicapped Sign installed?

A form must be completed. Forms are found in the Town Manager's Office.