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Electric and water bills are based upon meter readings that measure the amount of electricity and water consumed in the billing period. Meters are read on as close to a 30 day schedule as the calendar (weekends and holidays) and the weather permits. When the bill appears too high, first check that there are not a few extra days in the cycle or if there was a change from normal routines during the billing cycle. If you still feel the bill is too high, please contact the Department of Finance at (540)635-7799. We will then recheck the meter reading, and if necessary, test the meter for proper functioning. If the meter was misread or malfunctioning, the bill will be adjusted accordingly.
We also recommend visiting our Energy Solutions page to learn helpful seasonal tips and tricks to save energy and money, as well as take advantage of the U.S. Department of Energy and the Environmental Protection Agencies free online energy auditing services.
Electric Load Management, or Peak Shaving, is a tool we use to help level out peak times of energy usage to reduce costs impacted by supply and demand as well as ensure reliability in service. It does not affect the service in your home.
Reducing Energy Costs - One of the greatest benefits of Electric Load Management is cost savings. Supply and demand is a major aspect of energy costs. Like anything else, the cost of electricity rises in price when the demand is high. (during times of extreme cold or extreme heat)
Ensuring Reliability - Our mission is to keep service interruptions to a minimum. Electric Load Management allows us to monitor power consumption to ensure our system is operating at it's best.
How can you help? - Using less electricity during Electric Load Management can help tremendously. Turning off and unplugging lights and electronics, sealing up air leaks, and shifting non-emergent household chores to times outside of the designated Load Management timeframe can go a long way.
Yes. However, the town does not currently allow Net Metering.
If you are considering Rooftop Solar, we recommend you view this Consumer Guide to make sure it is right for you.
Call the Energy Services Department at (540) 635-3027 to schedule a disconnect for an Electrical Repair of Service Upgrade. Homeowners are required to fill out our Service Change Form and either deliver it to the Energy Services Department at 1101 Manassas Avenue or email it to email@example.com.
Note - The Town of Front Royal does not provide Meter Bases. Meter Bases procured by homeowners and contractors are required to be UL Listed.
During colder months:
Here are some other suggestions for saving energy this winter:
During the summer:
One of the quickest energy and money-saving tasks you can do is caulk, seal and weather-strip all seams, cracks, and openings to the outside. Up to 25% of air is lost through small cracks and holes! To identify air leaks, check around your walls, ceilings, windows, doors, lighting and plumbing fixtures, switches and electrical outlets. Look for gaps, improperly applied caulk and weather-stripping, and doors and windows that don’t close tightly.
After you identify all air leaks, do the following:
Run ceiling fans only when someone is occupying the room. Ceiling fans cool people not rooms. Using a ceiling fan allows you to turn up the thermostat about 4°F without any loss in comfort.
Check air filters at least once a month and change as needed.
We recommend using filters with MERV ratings of six to eight. Unless the system was designed for higher MERV ratings, it is recommended that an HVAC professional who is NATE-certified should be used to verify that the air flow does not restrict the performance of the system.
Heating and cooling professionals recommend turning your system off before changing the air filter. Make sure that the arrow on the filter - which indicates the direction of the airflow - is pointing toward the blower motor. Once you’ve made the change, turn your system back on.
The average U.S. household has about 70 light bulbs. One LED (light-emitting diode) light bulb uses up to 850% less energy than old incandescent bulbs and and has the potential to last tens of thousands of hours, so you’ll be buying and changing bulbs less frequently.
The Lighting Facts label helps you buy the light bulbs that are right for you.
The brightness of the bulb is listed first on the label. While you may be used to thinking about brightness in terms of watts, it makes more sense to think in terms of lumens, or the amount of brightness a bulb provides—the higher the number, the brighter the bulb.
Then look at the light appearance or color of the bulb. The scale on the label will tell you whether the bulb is warm or cool.
The numbers shown are on a Kelvin (K) temperature scale.
Learn more HERE
Smart and Programmable Thermostats:
Being smart about how you control your temperature settings will help you save money and stay comfortable. Set your thermostat up or down a few degrees (suggested 68 degrees in the winter and 78 degrees in the summer) when you are away from home.
A programmable thermostat will automatically turn on the heating or air conditioning at times you schedule. Programmable thermostats can store multiple daily settings that you can manually override without affecting the rest of the daily or weekly program. Using a programmable thermostat allows flexibility and adds convenience, as temperatures will automatically return to normal before you wake or return home.
A smart thermostat is a Wi-Fi enabled device that automatically adjusts heating and cooling temperature settings for optimal performance. With a smart thermostat, it’s easy to schedule your HVAC to run less while you’re out for the day, so you’ll use less energy. Some common smart thermostat features:
To keep your electric meter from spinning, unplug devices that use power even when powered down such as CD or DVD players, cell phone chargers, camera and battery chargers, small appliances, video game consoles computers and TVs.
Consider plugging electronics into a smart strip so you can turn "unplug" many of them at the same time.
There are four primary ways to cut your water heating bills: use less hot water; turn down the thermostat on your water heater; insulate your water heater and pipes; or buy a new, more efficient model.
You can take steps to use less hot water and improve the efficiency of your existing water heating system.
Windows can be one of your home’s most attractive features. Windows provide views, daylight, ventilation and heat from the sun in the winter. Unfortunately, heat moving in and out of your home through windows can increase your heating and air conditioning bills. Energy-efficient windows and measures to reduce heat gain and loss can help save energy and reduce energy bills.
Look for the ENERGY STAR label when buying new windows. Also review ratings from the National Fenestration Rating Council (NFRC). NFRC ratings are included on all ENERGY STAR certified windows and provide a reliable way to determine a window’s energy properties and compare products.
In the event that the owner or occupant of any retail or wholesale business, residential unit, office, church, public building or establishment shall exhibit to the Town Treasurer a signed written contract with a private garbage collection business, providing for the collection of garbage, ashes and trash, then said owner or occupant shall be relieved of the payment of any of the aforementioned monthly fees for the term of said contract.
Commercial customers may have an electric meter, an electric demand readout, and possibly two water meters depending on the size of the water line & usage requirements.
If you continue to encounter errors please feel free to contact the Department of Finance for further assistance.
Please bring your vehicle registration showing your Town of Front Royal address to the Department of Finance to obtain a decal. There will be a fee up to $25.00 for obtaining the decal and all delinquent taxes must be paid before the decal can be issued.
Vehicle decals may be transferred for $1.00 if the old decal is brought in, even if the decal is partially mutilated during removal. All delinquent taxes will need to be paid before a decal can be transferred.
Individuals must be at least 16 years of age in order to be eligible for employment with the Town of Front Royal. The employment of individuals under the age of 18 shall conform to Virginia labor laws governing the employment of minors. Sworn Public Safety employees holding full-time positions must be at least 21 years of age but no more than 70 years of age.
Both words are used to describe "clean" rainwater entering the sanitary sewer system but they refer to different ways that the water gets into the system. Inflow means water that enters through improper connections (i.e. gutter downspouts tied into sewer lines), or surface openings (i.e. broken cleanout covers, manhole lids). Infiltration refers to ground water that gets into the system through cracked or broken pipes below the ground.
Everything in the sanitary sewer system goes to the Town's wastewater treatment plant. The size of the treatment plant, as well as all the pipes in the sewer system, are sized based on the number and type of customers connected to that system. The Town recently completed a $40 million dollar upgrade of their wastewater treatment plant to increase its capacity to 5.3 million gallons per day. However, even with this expansion, the plant can receive more wastewater than it can handle during heavy rains. People don't use their sinks and toilets more when it rains, so all that increased flow in the sewer system is coming from inflow and infiltration. If the sewer pipes or the treatment plant receive more flow than they can handle, then untreated sewage backs up into houses and overflows into streets and streams.
No. Sump pumps are designed to collect ground water from around basements and foundations and that water is considered "clean" and does not need to be treated like sewage. Sump pump lines should drain to your yard - away from your foundation - or to the street.
No. Roof downspouts, like sump pump lines should drain to the yard - away from the foundation - or to the street. During a 1" rainfall event, an average sized roof can produce five times as much runoff water as a family of four would use in a day.
Check your gutter downspouts and/or sump pump to make sure they are not connected to the sewer pipe that runs from your house to the street. If your downspouts go into the ground and you don't see water flowing into the yard or through the curb when it rains, there's a chance they are connected to the sanitary sewer. You should always know where your sump pump drain is so you can keep the end of the pipe clear and avoid backups that may damage the pump. Also, if you know where the cleanout is on your sewer service line, make sure it has a tight fitting lid on it to keep rainwater out.
The Town regularly performs the following inspection and reduction measures:
Contact the Community Relations Office between 8:00 a.m. and 4:00 p.m., Monday through Friday, by phone at 540-631-2763, or email at firstname.lastname@example.org.
Go to the Town Administration Building located at 102 East Main Street between 8:00 a.m. and 4:30 p.m., Monday through Friday.
Fingerprints are taken at the Warren County Court Holding facility located at 8 East Jackson Street, Front Royal, Virginia 22630. Scheduled days and times for fingerprinting are:
If you believe the Town has caused personal injury or property damage, please contact the Risk Management Department, Laura McIntosh, Risk Manager, at (540) 631-2736. You may fax the details of your claim to (540) 631-9006, or send an email to email@example.com. Please provide your name, address and daytime telephone number. In order to file your claim accurately the Town will need the date, time and place of the alleged loss, and a brief description of the circumstances. If there are witnesses, please provide the names and telephone numbers, and also all copies of documents which support your claim for damages (estimates of damage, medical bills, police incident report, pictures, etc.) If you prefer to make your claim in person, you may visit Town Hall at 102 East Main Street. The Risk Management Department is located on the second floor. Please have all documentation with you so that we may file your claim in a timely manner.
The Town generally is not responsible for damage caused by "acts of nature" (i.e., storms, weather damage, cracks in sidewalks, potholes in roadways, flood damage) unless the Town has been given notice that a hazard exists and does not repair the damage in a reasonable period of time. We recommend filing a claim under your auto insurance policy. If you have a question regarding Risk Management, please contact Laura McIntosh, Risk Manager, (540) 631-2736.